Terms of Service

Last updated: December 6, 2025

Welcome to OTIS. These Terms of Service ("Terms") govern your access to and use of the OTIS application and related services (collectively, the "Service") provided by Heyvn Consulting ("we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

OTIS is a business operations platform that provides tools for managing orders, tasks, inventory, and scheduling. The Service is designed for small and medium-sized businesses to streamline their operational workflows.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

3.2 Account Requirements

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered through various subscription plans. Details of each plan, including features and pricing, are available on our website. We reserve the right to modify subscription plans and pricing at any time with reasonable notice.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms
• You authorize us to charge your designated payment method for all applicable fees
• Failure to pay may result in suspension or termination of your account

4.3 Free Trials

We may offer free trial periods. At the end of the trial, your account will be automatically converted to a paid subscription unless you cancel before the trial ends.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use the Service for any fraudulent or deceptive purpose
• Reverse engineer, decompile, or disassemble any part of the Service

6. Intellectual Property

6.1 Our Rights

The Service, including all content, features, and functionality, is owned by us and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

6.2 Your Content

You retain ownership of any data you submit to the Service ("Your Content"). By using the Service, you grant us a limited license to use, store, and process Your Content solely to provide the Service to you.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

8. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

9. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim

10. Indemnification

You agree to indemnify, defend, and hold harmless Heyvn Consulting and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Termination

11.1 By You

You may terminate your account at any time by contacting us or through your account settings. Termination does not entitle you to a refund of any prepaid fees.

11.2 By Us

We may suspend or terminate your account if you violate these Terms, fail to pay applicable fees, or for any other reason at our discretion with reasonable notice.

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete Your Content after a reasonable period following termination. Provisions that by their nature should survive termination will remain in effect.

12. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with applicable arbitration rules. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms freely.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

OTIS
Email: legal@otisapp.com
Heyvn Consulting